Who We Are

PraxisPro, a data intelligence company, is on a mission to heal the fractured state of Life Sciences commercial data by surfacing undocumented and previously inaccessible datasets to drive novel commercial intelligence and improve patient outcomes. PraxisPro has begun surfacing undocumented and previously inaccessible data with the industry’s first purpose-built Learning Experience Platform (LXP).

By serving as the commercial intelligence backbone across commercial, medical, and compliance functions, our industry-specific AI models for therapeutic areas and disease states form the foundation for a new standard of commercial intelligence, one that enables disciplined execution at scale while allowing Life Sciences organizations to focus on what matters most: advancing patient outcomes.

Requirements

Who You Are

PraxisPro is hiring an elite engagement leader for key accounts in North America. The Engagement Director role concurrently drives activities for expansion and renewal numbers, and also drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with PraxisPro leadership for new business when applicable.

As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an industry native and results-driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base.

You are a customer centric and see-around-the-corner individual with a passion for delivering value while navigating customer hierarchy within the heavily compliant Life Sciences industry.

You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of leading high-performing teams.

You will have demonstrable experience in managing critical activities of your teams and proof of consistently delivering complex solutions in compliant.  You are a top-tier communicator and able to tell compelling stories in difficult situations. You will be a forward-deployed captain to ensure a customer’s success no matter the obstacles or friction the team encounters.

For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self-discipline and resilience as we forge a category that will fundamentally change how life sciences Commercial teams structure and act on new intelligence data to drive better patient outcomes.

What You Have Done

• 7+ years in delivery and/or leadership roles within Life Sciences with expertise in at least two of the following Commercial areas: Learning & Development, Sales Enablement, Commercial Excellence, Sales, Marketing, Strategic Innovation

• 3+ years in management consulting supporting Commercial Life Sciences initiatives

• Led or collaborated with teams to progress Commercial materials through MLR processes for approval

• Worked in startup environments

• Led or collaborated with teams to successfully deploy innovative solutions within bio/pharma cohort

• Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal

• Evidenced strong program leadership skills while navigating difficult periods with your team(s) 

• Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance 

• Operated effectively in a fast-paced, team environment

What You Will Do

• As an individual contributor, execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets

• Lead delivery teams to ensure customer & team success

• Leverage and coordinate cross-functional teams, when necessary (Engineering, Product, Legal), to efficiently coordinate implementations and product deployments

• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts

• Gain a deep and broad understanding of PraxisPro’s Product, enabling you to evangelize and fully pitch it to customer teams in a way each persona will comprehend

• Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details

• Stay up-to-date on industry trends and emerging technologies, positioning PraxisPro as a thought leader in the market

• Collaborate with PraxisPro leadership to create and execute account-specific plans to meet expansion goals and support the renewal strategy

• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts

• Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts

• Lead by example and inspire your delivery teams to do the best work of their life.

• Employ analytical and EQ skills to generate insights from customers’ data & AI strategies and actions, respectively

• Travel expected 20-50%; varies monthly with bias to be onsite w/customer whenever possible

Benefits

• Competitive Salary and equity in a fast-growing company

• Supportive, team-oriented culture of continuous improvement

• Generous paid time off (PTO)

• Flexible working arrangements - Remote work

Ready to lead, build, and grow with us?

Click "Apply Now" on this page, or email us at careers@praxispro.ai. We welcome candidates from all backgrounds and identities who share our passion for innovation and continuous learning.

PraxisPro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are not currently providing visa sponsorship for this position